About Lightspeed

Boltshift offers real-time APIs and automation tools for customer support teams. Their platform is used by global SaaS companies to power live chat, ticketing, and async resolution — at scale.

As the company grew, their internal coordination began to falter. With a hybrid workforce across 3 continents, their teams were losing speed and clarity in their day-to-day ops.

The Challenge

Boltshift’s support, engineering, and product teams each used their own systems to plan work and track customer feedback. Communication was scattered across Slack threads, Notion docs, and Jira tickets. Important insights were being missed. Internal handoffs slowed down. Projects fell through the cracks.

“We were spending more time finding the right doc than actually working.”  

— Ines Ramos, Head of Support

The Solution

Boltshift brought all of their teams together in Nestly. With workspace templates for bug triage, launch planning, and customer feedback loops, collaboration became seamless. Shared notes and task views eliminated silos. Teams could now move in sync — without pinging each other constantly.

Focus mode helped reduce digital noise and Nestly’s calendar sync kept everyone aligned on what mattered most.

The Results

• 72% faster handoff between product & support  

• 100+ async decisions tracked in shared docs  

• 3x more product launches executed on time  

• Company-wide planning cadence now lives in Nestly  

“Nestly became our nervous system — fast, lightweight, and always in sync.”  

— Ines Ramos, Head of Support